Refund policy

Return & Refund Policy – ElectricalSouq

Last Updated: 11-03-2026

Thank you for shopping with ElectricalSouq. We aim to provide high-quality electrical products and excellent service to our customers. Please read our Return & Refund Policy carefully to understand your rights and responsibilities when making a purchase from our website.

1. Return Eligibility

Customers may request a return within 7 days from the date of delivery. To qualify for a return, the following conditions must be met:

The product must be unused and not installed.

The item must be returned in its original packaging.

The return must include the original invoice or proof of purchase.

All accessories, manuals, and components must be included.

The product must be in new and resalable condition.

Electrical products that have been installed, used, or altered are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

Electrical items that have been installed or used

Products without original packaging

Items returned without invoice or proof of purchase

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

To process your request, please provide:

Clear photos or videos showing the issue

Order number and invoice

After verification, we will arrange a replacement product.

4. Replacement Policy

ElectricalSouq currently provides replacement only for eligible returns. Refunds are generally not provided unless a replacement is unavailable.

Once the returned item is received and inspected, a replacement product will be shipped to the customer.

5. Refund Policy

In cases where a replacement is not available, a refund may be issued.

Refunds will be processed through bank transfer or the original payment method.

Approved refunds will be processed within 5–7 business days after inspection of the returned item.

6. Return Shipping

Customers are responsible for return shipping costs for standard returns.

If the product is defective, damaged, or incorrect, ElectricalSouq will cover the return shipping cost.

7. Order Cancellation

Customers may cancel their order under the following conditions:

Before Shipment: Orders can be cancelled before the item has been shipped for a full refund.

After Shipment: Orders cannot be cancelled once they have been shipped.shipment fee will be debited

8. How to Request a Return

To initiate a return or replacement request, please contact our customer support team with your order details.

Provide the following information:

Order number

Reason for return

Photos or videos 

Our support team will guide you through the return process.

9. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

ElectricalSouq

Address:
P.O. Box: 41409, Industrial Area 5
Al Qusais, Dubai – U.A.E

Email: retail@marveldubai.com
Phone / WhatsApp: +971 55 104 9026

ElectricalSouq reserves the right to update or modify this Return & Refund Policy at any time without prior notice.